The Terms and Conditions (hereinafter referred to as Terms and Conditions) given hereunder and on our website, the tour registration form and (any other printed material) and Brochures, (together with How to book your tour section ) from the World Showcase form the basis of our agreement and understanding with you. You are requested to read, understand and sign in acceptance all the terms and conditions and Brochure before you register yourself / family / friends for our tour as a 'Guest' to use our services. .

Company  means LGH Tours and Travels Private Limited or LGH  and also includes all its brands and divisions namely Long Holiday, Himachal Package, Golden triangle, Honeymoon Special Tours , Students Trekking camp etc

Group Tours  means such tours which are carried out in groups containing various individuals/families and where the services provided are similar to all the guest(s) in that group.

Guest(s) means the person in whose Name or on whose behalf booking and/or registration is made for any of India and/or World Tours organized by LGH.

Meal means breakfast, lunch, dinner and/or any other snacks supplied. 

B) General Explanations: 

(i) Each provision/term of these Terms and Conditions shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force and effect.

(ii) The masculine gender, shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations thereof. 


2) Scope of Activity:

LGH is an organization that coordinates all the services of the tour to help the guest(s) for undertaking the tour. LGH takes utmost care in selecting all the services and/or Independent Contractors who provide their services, to make our guest(s) comfortable on tour. LGH select various aspects of the tour such as hotel, restaurant, airline, coach, shipping company etc. and does not have any control over operating of the same. Though LGH takes utmost care of our guest(s); LGH shall not be held responsible for any loss, harm, injury, death, damage caused by default, omission or act of employees or management of any such agencies or Independent Contractors. All the guest(s) booking and/or registering for tour organized / proposed to be organized by LGH shall read, understand and abide by and strictly comply and observe all the terms and conditions laid down herein or in any /all other publications by LGH. We endeavour to update our guest(s) from time to time by sending the guest(s) various tour related instructions through sms/ emails/ telephone/ or by any other mode of communication, solely for convenience of the guest(s). However, guest(s) are advised to visit website of LGHwww.kesari.in to keep yourself updated with the Terms and Conditions, as LGH reserves right to change the Terms and Conditions at any time. 


3) Brochure: 

Brochure  along with tour tariff is published by LGH from time to time. All previous Brochures , letters and any other modes of circulation printed and/ or published by LGH shall stand cancelled on publication of Latest Brochure/ World Show Case. Every effort is made to ensure brochure accuracy, based on the available information at the time of publication of the brochure. The maps used therein and/or letters and any other modes of circulation printed and/or published by LGH are inserted solely for convenience of guest(s) and are not necessarily to scale and/or official.

If the time table, tour conditions and the situations then requires LGH to change any brochure information, without assigning any reasons, LGH reserves the right to change any brochure information including tour itinerary, tour tariff, departure date, number of nights at the destination and hotels before or after any guest makes booking and/or registration for any tour and/or after the departure of any tour. LGH shall endeavor to inform the guest(s) of such changes as soon as possible. City tour includes panoramic view of places as mentioned in tour program and unless specifically mentioned, it is panoramic view or a photo stop. Last day of the tour shall be the last destination/country as per pre-decided/revised itinerary. 

4) Booking:

(i) Guest(s) signature on the tour Booking / Registration form:
Guest(s) signature on the tour Booking / Registration form and/or payment of the initial registration amount whichever earlier shall mean acceptance by the guest(s) in totality of the Terms and Conditions contained herein. Affixing signature of one or more guest(s) if the group includes large number of guest(s) on the 'Booking/Registration Form', shall be deemed to mean that the guest(s) other than signatories have duly authorized the signing guest(s) and all the guest(s) for whom the Booking / Registration was made shall be deemed to have been bound by the terms and conditions contained herein. Guest(s) are requested to sign such forms, documents or other tour related papers wherever it is required to sign these papers by the concerned guest(s) only and not by any other person on guest(s)' behalf.

(ii) Guest(s)' intention to participate in the tour:
The payment of initial registration amount just indicates guest(s)' intention of participation in the tour but does not entitle him to any of the services including travel tickets, visas, hotel accommodations etc. until the full tour tariff payment has been received by LGH.

(iii) Non payment of full tour tariff :
If full tour tariff is not paid in time, LGH reserves the right to cancel the booking/registration with consequent forfeiture of deposit/advance amount/entire part payment made to LGH and/or the deduction of cancellation charges, at the discretion of LGH.

(iv) Travelers in need of special assistance:
Special services shall not be given to any specific person in a group tour. LGH, without committing itself or being held responsible in any way whatsoever, shall make reasonable attempt to accommodate the special needs of disabled travelers/senior citizens if informed at the time of booking. Most transportation services are not equipped with wheel chair ramps. A qualified companion at the entire cost of the disabled guest/senior citizen must accompany the guest who may need such services/assistance as the same are not provided by LGH and/or Independent Contractor to the other guest(s) in the Group.

(v) Transfer of tour:
A transfer from the originally booked tour to another tour is treated as cancellation of earlier tour and therefore a fresh booking of another tour has to be made. All cancellation charges shall apply on tour tariff and not on discounted tour tariff for the earlier booked tour. The tour tariff and discounts available / given for the cancelled tour are not valid for fresh booking. Tour tariff and discounts prevailing on the date of fresh booking of another tour shall be applicable.

(vi) Minimum booking of the tour:
The Tour shall proceed only if the number of guest(s) who have booked the tour exceed 20 and the said booking of 20 guest(s) must be received by LGH at least 30 calendar days prior to the scheduled start of the tour. If the number of guest(s) booked for any tour falls below 20, then tour may operate without Company tour manager and on MAP plan accommodation with breakfast and dinner and/or with an additional surcharge. However LGH may cancel the tour without assigning any reason and in such an event the guest(s) can claim only the amount paid by him after deducting the taxes. Till the total number of guest(s) reaches 20, the booking of the guest(s) shall be strictly provisional. In the event of LGH deciding to cancel the tour, cancellation of tour shall be communicated at least 15 calendar days prior to the date of commencement of tour via any of the following modes (a) sms (b) telephone (c) email; as per the information given by the guest(s) or by any person for and on behalf of guest(s) at the time of booking of the tour. In case of cancellation of any tour by Company, actual amount paid by the guest(s) shall be refunded to the guest(s).

(vii) Health:
Guest(s) hereby acknowledges that all the guest(s) who have booked the tour have gone through the itinerary and is well aware about the same and all the guest(s) are Medically fit to undertake the said tour. The Company reserves the right to ask the guest(s) to provide written certification of his medical fitness before departure. The persons who are medically fit to undertake the said tours only shall join the said tour. The persons who are and/or who have suffered from any ailments for which they have taken medical treatment and/or have gone into check up and/or hospitalization shall join the tour at their own risk. Whenever on tour, in case of any health emergency or health related issues, the guest(s) shall solely be responsible to make their own arrangements on the tour for medical assistance. Guest(s) shall not expect the Tour Manager to pay full time attention and/or to provide any medical treatment. It is possible that the Tour Manager may be busy in his work for making arrangements for rest of the group. Guest(s) shall solely be responsible for any health related issues and arrangement of medical aid, if any.

(viii) Guest with medical ailment:
If any guest(s) is suffering from any medical ailment and have concealed the same, LGH reserves the right to cancel the booking / registration of such guest(s) on medical and/or other grounds without assigning reasons therefor. LGH also reserves the right to restrict / modify / amend the tour of such guest(s) without assigning any reasons. If LGH so directs, the guest(s) shall have to travel by a separate transport at an additional cost to be paid by guest(s) immediately. The guest(s) suffering from any disease at the time of booking / registration is required to provide the doctor's fitness certificate to undertake the tour. For Kailash Manasarovar tour maximum age limit is 69 years or as may be decided by the competent authority from time to time and for the said tour the medical fitness certificate of the guest(s) is must. In case of death of guest(s), all the arrangements for transportation of dead body including procuring the death certificate, postmortem, repatriation of dead body and all personal effects/property and insurance claims etc. shall be made by the accompanying guest(s) and/or relative of the deceased. Company shall make all endeavor to extend any help but cannot guarantee the same. The entire expenses shall be borne by the accompanying guest(s) or their relatives. LGH or any tour leader shall not be responsible for the same. If any of the relatives want to visit the country where the guest(s) has passed away all the necessary arrangement shall be made by the said relatives only.

(ix) Persons other than those booked:
Persons, friends or relatives of the guest(s), who have not booked the tour shall not be allowed in hotel rooms, restaurants, coaches and sight seeing places or for any activity on the tour. 

5) Insurance:

The tour cost does not include insurance charges unless it is mandatory as per the prevailing rules of the respective countries. Guest(s) are advised and recommended to acquire adequate Insurance Policy and Overseas Travel Insurance cover as per requirement of the Government of the Country concerned to meet expenses including medical, legal, hospitalization, accident etc. during the tour. Presently for most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. In Europe, Egypt and Dubai Tours, the insurance charges for guest(s) upto the age of 59 years are included in tour tariff and for exceeding the age of 59 years, insurance charges has to be paid by the guest(s) over and above the tour tariff. It is obligatory for the guest(s) to make full disclosure to LGH, of guest(s)' medical condition that may affect his ability to take up and complete the full tour. LGH reserves the right to call for any written certification of guest(s)' medical fitness before departure. Company is not liable / responsible for any reason whatsoever, for settlement of insurance claims and it is a matter solely between the concerned insurance company and the guest(s). Insurance companies do not insure baggage. Guest(s) is/are advised not to carry valuables or money on tour and keep any valuables in cargo baggage. In case of any unfortunate event while on tour like hospitalization and/or unfortunate demise, it shall be the sole responsibility of the guest(s) and/or relative of the hospitalized person/deceased to submit the necessary claim to insurance authorities for further processing of the claim.


6) Payments by Guest:

(i) Payment of Registration amount:
The registration amount paid at the time of booking, is not refundable and interest free. All the payments by the guest(s) shall be made in accordance with the procedure laid down in the brochure. The bookings shall be processed by LGH only after the registration amount is paid in full. If guest(s) fails to pay full tariff timely, LGH reserves the right to cancel the booking/ registration. In case of billing errors, Company reserves the right to re-invoice. In case of dishonored cheques, issued by the guest(s) in favour of LGH the concerned guest(s) has to pay INR.150/- (Rupees One Hundred and Fifty Only) for every such dishonor and in addition LGH reserves the right to take necessary legal action in respect of dishonored cheques as may be advised. The guest(s) booking the tour 20 days before the tour departure (subject to availability) has to make all the tariffs/payments to LGH by demand draft or cash.

ii) Travel Loans:
Company welcomes the loan facilities granted by the banks to the eligible guest(s) for any of the tour if it fulfills the payment conditions of the tour laid down by LGH . LGH is however not responsible / liable for grant/rejection/refund/repayment etc. of such loan facilities.

iii) Tour Tariff:
The tariff of the tour quoted is calculated as per the rates prevailing at the time of quoting it. LGH reserves the right to change the tariff in the event of modification / alteration / change / variation in the said rates before the date of departure. Any such increase in the tour tariff accordingly, must be paid in full by the guest(s) before tour departure. Any increase in tour tariff during the tour must be paid in full by the guest(s) during tour. Except the air travel tour, the tour tariff for many domestic tours, does not include other modes of travel. All tour tariffs are exclusive of all taxes applicable from time to time. 

iv) Discounts/Benefits:
Early booking of tour makes the guest(s) eligible for the benefit or discount as declared by LGH which are valid for limited number of seats, limited period, specific tour dates and varies from tour to tour, region to region and country to country, guest to guest and age of the guest. The agreed amount of discount is subject to timely payments by guest(s) i.e. minimum 30 days prior to the tour departure date. Accordingly, LGH reserves the right to amend, alter, vary or withdraw any of the discounts/benefits without prior intimation to the guest(s). To be eligible for any discounts/benefits guest must pay the full registration amount at the time of booking itself. Discounts/benefits are generally applicable for guest(s) whose age is 2 years and above for World tours and 5 years and above for Indian tours.

v) Foreign Exchange:
With a view to provide single window facility to the guest(s), Company is an authorized Money Changer of Reserve Bank of India to make arrangements for the foreign exchange requirements of the guest(s). To avail the Foreign Exchange required by guest(s) for the tour, the guest(s) shall have to submit at least 30 working days before the departure of Tour "Application cum Declaration for release of Foreign Exchange", Passport copy, Address proof and other required documents along with amount equivalent at the Rate of Exchange prevailing on the day. When the payment equivalent in rupees of Foreign Exchange Component of the tariff of the tour and additional Forex for their personal requirements for the tour, if any, by Demand Draft / Local clearing cheques in favour of "LGH Tours Private Limited- Forex" is credited in account of LGH, the foreign exchange shall be released. Other service charges shall be applicable as per Company policy. All World Tours are subject to RBI / Government of India approval. Such Foreign Exchange shall be subject to availability in India and acceptance of the same in other countries.

vi) Airlines:
Airlines are solely responsible for overbooking of seats by the Airline, failure to provide meal as required by the guest(s)' choice, meals offered by the airline/quality of meal, Loss of baggage by the Airline, failure on the part of Airline to accommodate guest(s) despite having confirmed tickets, flight delay, change in date or time, no permission to board on flight by Airlines etc and no claim of whatsoever nature shall be made by the guest(s) against LGH. In case of any increase in Airport Taxes/Airport Development fees payable to the respective Airport shall be borne and payable by guest(s). All the booking / cancellation / change of the airline ticket and the travel on such airline ticket shall be subject to the terms and conditions of respective airlines. High season surcharge as per the rules of the Airline concerned has to be paid by the guest(s). Any increase in airfare, airport taxes, visa charges, fuel surcharges after the booking/registration shall have to be paid by the guest(s). Air Ticket Cancellation charges plus deposit forfeit charges as are applicable under the rules of the concerned Airline are to be paid by guest(s) immediately in the event of cancellation of the tour by guest(s).

In case of multiple air tickets (eg: to and fro) issued for the tour under single PNR, the guest(s) are responsible to pay full charges and shall not claim any additional cancellation charges, as per airline rules, in case of No Show for any particular sector (missing any of the flights). However, LGH endeavors to provide best alternative services on chargeable basis to ensure the safety and benefit of the guest(s).

vii) Tour tariff other than Ex-Mumbai (World tours):
Tour tariff is based on departure from Mumbai, India, unless specifically mentioned. Guest(s) boarding flights at places other than Mumbai have to pay the entire airfare difference and bear and pay any other additional expenses including airport transfers, hotel stay etc. on that account.

viii) Reimbursement to LGH of payment due and payable by the guest but made on his behalf by LGH:
Over and above the tour tariff paid by the guest(s) if LGH pays any money for and on behalf of the guest(s) as per the requirement under law or otherwise, the same shall be reimbursed by the concerned guest(s) to LGH forthwith on demand by LGH.

7) Document:

(i) Passport:
Passport is an official document required whenever guest(s) intend to travel abroad and in addition the guest(s) should have visa of that particular country which the guest(s) wants to visit. Before submission of the passport to LGH for obtaining visa, guest(s) has to ensure that passport validity is minimum 180 days from the arrival/ conclusion date of the tour in India and it has sufficient blank pages, which should not be damaged/stapled/torn etc. for recording the visas of the respective countries. All guest(s) booking tours for Europe sector shall ensure that the year of issue on their passport shall be after 01/01/2001.

Foreign national shall ensure the Multiple or double entry VISA when the tour commences from India and concludes in India. Such Foreign national shall solely be responsible for any contingency in respect of the same.

Non Resident Indian (NRI) shall compulsorily hold POI (Person of Indian origin) or OCI(Overseas citizen of India) card while traveling to India or gap of minimum 2 months between two visits to avoid deportation entry problem through immigration authorities.

(ii) Loss of Passport:
Guest(s) traveling abroad shall take care of not losing passport. Loss of passport on tour involves costs and consequences such as filing FIR, visiting Indian Embassy, getting new passport or landing certificate, expenses on the stay, food, transportation etc. all of which have to be borne and paid by the concerned guest(s) only. Getting the landing certificate or the new passport is the sole responsibility of guest(s). Tour Manager is not responsible or liable or under obligation, for the loss of passport and consequences thereof. Entire consequential expenses shall be borne by the guest(s). Any other guest accompanying the guest who has lost the passport wishes to terminate the tour intermittently shall also be responsible to meet the related/consequential expenses etc. No further refund shall be given for the guest leaving the tour abruptly.

(iii) Visa (World tours):

The guest(s) interested going abroad must have a valid Visa to visit/travel to that Country/Countries. Visa is the short form of 'Visitors Intending To Stay Abroad' and means the valid permission granted by Government of country without which the guest(s) can not visit/travel to that country. Company generally assists in documentation and submission of application for visa by forwarding them to the respective embassies and consulates on the dates as pre-defined by the concerned authority. Company also generally guides guest(s) for U.K. Visa documentation and/ or taking the interview date for U.S.A. visa. The visa fees charged to the guest(s) shall be at the rates prevailing as on the date of submission of documents to the Embassy or Consulate. Despite submitting all relevant documents or attending personal interview, granting of Visa is at the sole discretion of the Embassy or Consulate. LGH shall not be responsible for any errors in the date of Visa granted or scanned photographs by the concerned authority. No embassy or consulate gives any reason for not granting visa and/or with refusal stamp on passport depending upon embassies to embassies and consulates. LGH therefore shall not provide any reason why a person is not granted a visa. LGH also can not give any reason why a particular person was granted a visa as the same is at the discretion of embassy or consulate of respective countries. All costs and charges in respect of the said application for the visa as intimated by Company shall be borne by the guest(s) only. Company reserves the right to levy an additional charge over and above the tour tariff to be paid and borne by guest(s) for delay in procuring visa by the guest(s) before LGH for any reason whatsoever. If the guest cancels a tour due to not granting of visa and /or for any other reasons whatsoever, the cancellation charges shall be paid by the guest and any fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authorities including Passport or Visa documents, are to be paid by the guest.
We facilitate guest(s) VISA for the guest(s) booked with LGH from any of the European country embassies and consulates.

Though guest(s) submit VISA kits well in advance but LGH may not submit their VISA applications due to:
a. Non-availability of Air tickets 
b. Non-availability of Hotel Voucher 
c. Last minute changes in the rules and regulations of Embassy and Consulate.
d. Limited VISA submissions 
e. Submission at given deadline by Embassy/Consulate i.e. 1 month prior to departure

The process required for facilitation of Visa, depends on various factors irrespective of submission of Visa kit by the guest(s) to LGH, whereby company reserves the sole right to commence the facilitation of visa process. Since there are timelines of VISA's of various embassies and consulates, no guarantee of VISA can be given.

On arrival Visa procedure may change at any time by Immigration Authorities.

Embassy or Consulate may ask for Original documents/Personal visit/interview for bio-metric or clarification at any time.

Normally the passport is returned without visa or visas.

All kinds of Visa's should be checked by the guest(s) for its validity, correct photographs, signature of the authorized person etc.

Mandatory Documents ( For All Tours):
a.Passport with 180 days validity from arrival date in India after the tour (Check Names and Blank pages for VISAs as per requirement).
b. Duly signed & filled VISA forms by each guest as per Passport signature & details. For Children, take Thumb impression ( If passport has thumb impression) or signature alongwith Parent's Signature ( Male - Left Thumb & Female Right Thumb).
c. Personal Covering letter stating purpose of the travel (Personal/Tour/ Employment etc.) along with financial/ sponsorship details (For Employed on Plain paper, Self Employed on Plain paper with Visiting Card, Business or Professionals on their letter head ). Sometimes due to load factor at the embassies and consulates, the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, LGH as a facilitator shall not be responsible for any consequences and/ or liable for any refund, the guest shall have to bear all the cancellation and re-booking charges for the next tour.

(iv) Guest(s) Responsibility: 
It shall be sole responsibility of the guest(s) to hold required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour. All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour (subject to rules of the specific visa embassy or consulate). The guest(s) shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Guest(s) should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour. 

(v) Photo identification:
All guest(s) travelling by air for Indian / domestic sectors are advised to carry the photo identification in the form of driving license, election ID card, Aadhar Card, Pan card and for students their school / college ID card. At certain sightseeing places/hotel, the identification proof is required for which company has no control and is mandatory. The identification documents must be produced by the guest(s) as per the rules and regulations prescribed at different locations.


8) Itinerary Changes:

(i) Force Majeure Situations:
(a) In case of force majeure conditions, LGH reserves the right to change / modify / vary / alter the tour itinerary and/ or tour tariff accordingly. Such changes etc. shall be intimated to guest(s), prior to the start of the tour or on tour as the case may be. Additional charges, if any, due to such changes etc. over and above the tour tariff have to be paid by the guest(s) before or on tour itself as the case may be. No complaints /compensations and/or claiming of excess refunds beyond the provided refund by LGH(if any) by the guest(s) shall be entertained by LGH for limitation and/or non- availability of certain services beyond the control of LGH including museums, restaurants, sightseeing, shopping etc. though included in tour itinerary. 
(b) Due to certain unavoidable circumstances, other than force majeure conditions, if any day of tour is curtailed/any sight seeing missed/any other services not being provided due to some reason from Company's side, then LGH shall be liable to refund the guest(s), only that portion of the tour amount arrived at for that missed day/missed sight seeing/missed services. However, guest(s) are requested not to demand any other payment over and above (if any) as than shall be made by LGH in this regard.

ii) Deviations:
If any guest(s) wishes to deviate from the tour itinerary, LGH shall permit such deviations at its discretion. For such deviation, the guest(s) has to pay full cost thereof in addition to the tour tariff before the tour departure.

iii) Guest(s) joining and/or leaving the tour at places other than indicated in the tour:
a) Guest(s) joining and/or leaving the tour shall observe following alerts and shall ensure about the signing and collection of the entire policy paper from booking LGHians and/or booking office at the time of booking: 

i)Joining/Leaving tour price excludes:Airfare(Main ticket), Visas, Insurance and airport transfers
ii)Tour program does not have any internal tickets.
iii)Purchase of non-refundable air tickets is not advisable. Tour dates shall be confirmed 1 (one) month prior to the departure date.
iv)Insurance is mandatory for Europe, Egypt and Dubai, Jordan Israel tours and advisable on all world tours.
v)Complementary items to be collected before the tour from any of our nearest branches or Preferred Sales Agents.
vi)Telephone numbers/mobile numbers, email id, emergency contact, flight details must be given by guest(s).
vii)Due to airline restrictions the snack hamper may not be possible to sent on tour with the tour manager.
viii)Tour routing/date may change and in such case no compensation shall be made for the consequences.

b) Such guest(s) should possess the entire air travel tickets including internal sectors along with valid visas for the respective countries and insurance cover if required by the concerned countries, unless otherwise informed. 

c) If such guest(s) are reaching before the scheduled arrival time of the tour at the respective airport then they should be present in time at the respective airport arrival hall of the terminal where the concerned tour group is landing. 

d) If guest(s) are reaching after the scheduled arrival time of the concerned tour the guest(s) should join the tour group directly at the hotel/1st destination/sight seeing place, etc. as the case may be on their own and at their own costs and risks.

e) Such guest(s) are required to provide details to LGH20 days in advance before the tour starts viz. Inward and outward flight/journey details, Photocopy of an airline ticket, E mail, mobile, contact particulars of the guest(s).


9) Transport:

(i) Coach/Bus Seating:
Seat numbers are allotted on the booking priority basis. Seat Nos. 1,2,3,4 (front 4 seats) in each bus/ coach are reserved for LGH including Tour Escort/Guide etc. and/ or as premium seats which can be booked by guest(s) subject to availability, on payment of additional tariff. Company reserves the Premium seat allocation right.

There is a strict "no smoking", "no alcohol" and "no eating" policy in the travel mode. Company advises the guest(s) to carry the valuable items with them when they leave the travel mode. All baggage and personal effects are at all times and in all circumstances the responsibility of the guest(s). LGH shall not be in any manner responsible or liable in case of loss of any items of the guest(s). Any damages caused by the guest(s) to the bus/coach and or any other travel mode during the tour shall be reimbursed by the guest(s) to the concerned independent contractor and Company shall not be liable for the same.

(ii) World Tours Coaches / Buses:
Company generally arranges air-conditioned/air-cooled, luxury coaches. Such coaches may be equipped with an emergency washroom, however this facility is not to be used in lieu of the rest rooms. In case, guest wishes to use this facility, he shall have to pay tips to the driver of the coach directly. The size and seating capacity of the coaches/ buses generally varies from 20 to 40 and depending on the number of the guest(s). Few coaches have one door or two door access, which varies from destination to destination. 

(iii) Indian Tours Coaches / Buses:
Company generally arranges air-conditioned/air-cooled, Non-AC coaches, mini coaches, jeeps or taxies of various seating capacities depending the type of the tour, itinerary and number of guest(s), etc. 


10) Hotels:
(i) Company takes care to select hotels and book the same on behalf of guest(s) at convenient locations subject to availability. Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. Most of the rooms have a private bath or shower. Air-conditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. A family of four(4) is given two(2) rooms at most of the destinations around the world, as safety regulations do not allow four(4) persons in one room. In such cases, for child guest(s) tour price charged for adult to be paid. In case of any improvements with hotel services, guest(s) are requested to inform reception. All baggage and personal effects under all circumstances is the sole responsibility of guest(s). Any damages to the hotel room, sight seen place, coach during the stay/visit/tour shall be the sole responsibility of guest(s). Hotel's management/administration shall be solely responsible for all the service related issues of the hotel staff. Guest(s) availing additional facilities over and above provided by LGHsuch as mini-bar, paid television channels as well as any telephone/internet facilities are not included in tour cost and guest(s) shall bear the expenses for the same.

(ii) Single Occupancy:
Single guest provided with single occupancy / single bedded room have to pay single occupancy charges for the full tour. Size of single room is comparatively smaller than twin sharing room and may be on different floor than groups rooms.

(iii) Check in and check out time:
Every guest has to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 a.m. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. However, check-in and check-out may also differ depending upon destination, hotel policy, etc. If guest wants any change therein, guest should manage the same at his own cost with hotel authorities on payment of additional charges, if any. 

(iv) Additional facilities:
Additional facilities including laundry, telephone, mini bar, alcohol, beverages, food, optional excursions, excess baggage fees, shopping, paid toilet if availed by the guest(s), have to be paid by the guest(s) only before leaving the hotel, ship/cruise or restaurant etc. as the case may be.

(v) Room Sharing:
Two single guest can decide to share a hotel room, and/or accommodate a third guest booked on the same tour on triple sharing basis. Any misunderstandings or incidence like missing items or difference of opinion between each other shall have to be settled between room partners themselves. Company is not responsible for any loss or mishap. If for any reason, concerned partner cancels or alters the booking of the tour, then the other guest / partner has to bear entire room charges including that of the partner who has cancelled the tour. No adjustment shall be made from the monies contributed by guest / partner who had cancelled the tour. Shared rooms have no smoking policy. 


11) Restaurants:
LGH or any of its independent contractors shall not be bound to serve non veg food items during en-route journey and/or en-route lunch halts for Indian/Domestic Sector. LGH shall endeavour to select the best quality restaurants for en-route lunch halts in terms of food, sanitation facilities, hygiene, service but shall not have direct control over their maintenance. Guest(s) shall take note that the Restaurant Manager allots the table for the group that shall depend upon the group size and infrastructure of the restaurant. 


12) Meals: 
There is mostly a pre set menu for meals depending on the tour program. Packed meals are served at some places. Company mostly serves Vegetarian food along with few Non - Veg items. LGH do not differentiate amongst the guest(s) by providing a special meal or special diet. In case of baby meal, Company generally provides tin milk, plain dal and rice, apart from that if any different diet is required, the said guest(s) shall make their arrangements for the meal at their own costs and consequences. No Complaints / Claims for refund in respect of the meals shall be entertained and LGH reserves the right to change the menu and arrangements of the meals without assigning any reasons therefor. 


13) Tour Managers on Tour:
Tour Managers/assistants/escorts are assisting to the guest(s) throughout the tour, they are not responsible for guest(s) baggage or any kind of personal belongings. On the entire tour the guest(s) are to be responsible and carry the baggage on their own. The instructions and information of the tour, are to be followed in the group tours and tour manager is not responsible for any instructions overruled by the guest(s) and its consequences. 


14) Baggage:
Guest(s) are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration points etc, guest(s) have to verify and be responsible for the same. The porterage or the tips for services rendered to carry guest(s) baggage to the rooms is guest(s) responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the guest(s) at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest(s) and guest(s) shall have to pay tip directly to them. 


15) Cancellation Charges:
If the guest decides to cancel the tour for any reason whatsoever he shall make an application in writing to that effect within specified time limit hereunder along with the original receipt issued by LGH. Such cancellation shall attract the cancellation charges stated hereunder. Cancellation charges for any mode of transport ticket are applicable as per the rules of the concerned authority. Air ticket cancellation charges for special fares if paid by the guest are NON REFUNDABLE. In case of Visa Rejection for Europe, America, South Africa, Canada, Australia, New-Zeland sector the entire deposit amount shall be forfeited if the guest cancels the tour beyond 30 days prior to Tour departure date, as airline tickets are issued one month prior to departure date and airline tickets are non refundable. Any refund payable shall be refunded to the guest after receipt of the refund from respective authorities after deducting the processing charges.